Empire Express Gave Recruiters Hours Back Each Week with Lead Assist
Challenge
Empire Express was investing heavily in driver leads, but:
- Recruiters were buried in manual outreach and qualification
- Pipelines were clogged with unqualified or unresponsive drivers
- Too few leads were turning into real conversations with qualified drivers
They needed to:
- Free recruiters from repetitive tasks
- Turn more inbound leads into qualified driver connections without adding headcount
Solution
Lead Assist was deployed to automate initial outreach, engage driver leads faster, and route only serious, qualified drivers to recruiters.
- Empire Express used Lead Assist to handle outreach and early-stage conversations so recruiters only stepped in once a driver was engaged.
Results
- 20 hours per week saved per recruiter with Lead Assist
- Recruiters shifted their time from chasing cold leads to speaking with engaged drivers
- As their team put it: “Recruiters are now only focused on real conversations."
Key Results
0 hours per week
saved per recruiter with Lead Assist
saved per recruiter with Lead Assist
Recruiters are now only focused on real conversations.
Products Used:
Lead Assist
Lead Assist
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